FAQs

1. How can I contact you?

You can contact us by sending an email to jerseyjunctioncustomers@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries. This allows us to offer a wide range of high-quality products at competitive prices.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

The shipping time varies depending on the product and your location. Generally, our products are delivered within 7-20 business days. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. However, please note that there may be some restrictions and additional customs fees or taxes imposed by your country's customs authorities. It is the buyer's responsibility to comply with any import regulations and cover any additional charges.

6. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

7. What payment methods do you accept?

We accept payment through major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

8. Are your products authentic?

Yes, our products are sourced from reputable suppliers and are guaranteed to be authentic. We take pride in offering high-quality products that meet our customers' expectations.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing a large quantity of products, please contact us at jerseyjunctioncustomers@gmail.com to discuss pricing and availability.

10. How can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at jerseyjunctioncustomers@gmail.com. Please refer to our full refund policy for more information.